ElektrobitElektrobit
Software zum Anfassen!Software zum Anfassen!

Subcontractor ICT 05 IT Service Desk (Senior) Specialist
Erlangen

we are looking for an IT Service Desk (Senior) Specialist (m/w)
 

Responsibilities:

  • You will be part of the IT service team that ensures an international high quality Service Desk
  • You will be fist contact for our 1st level IT support for incidents and service request
  • You will work on customer requirements via tickets, phone and face2face including prioritization and classification
  • You will create and maintain knowledge entries in our IT knowledge database
  • You will setup and support the user’s workplace environment
  • You will take over dedicated 2nd Level tasks

Profil:

  • You are an qualified IT specialist (Fachinformatiker (m/w)) in system integration or application development
  • You have good knowledge in standard Microsoft applications (MS-Office, Outlook)
  • You have knowledge and support skills at Windows
    environment
  • You enjoy having direct contact with our employees
  • You have a friendly appearance in customer service
  • You work process oriented
  • You have troubleshooting skills to search for workarounds
  • You are willing for continuous skills training
  • You have good German and English skills Experience in end-user support and ITIL is a plus

Basiskonditionen

Für den Stundensatz sind (zur Orientierung) 72 EUR angesetzt und die Beauftragung sollte über ANÜ erfolgen.
Der Beauftragungszeitraum ist ab sofort für mindestens 3 Monate mit Option auf Verlängerung angedacht.
Die Hard- und Software wird von EB gestellt.
 

Wir freuen uns auf Ihren Kandidatenvorschlag!